Electric Tobacconist – Is There Still Time To CHANGE And Re-Proceed With The Order?
The Electric Tobacconist is probably the leading UK online electronic cigarette stores selling some of the top brands of vaporisers and e-cig products available. They’re located in the heart of Cornwall in the South East of England. There are plenty of other leading brands of electric cigarettes available including the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the very best in vaporisers and electric cigarettes, in stock and ready to sell. Their concentrate on quality over price makes them one of the popular online vaporisers and e-cig shops in the united kingdom. They are constantly updating and improving upon their e-commerce facilities so that customers can easily choose the products that best suit their needs and budgets.
There are unfortunately delays because of capacity issues when it comes to the Electric Tobacconist. However, that is something that they are actively attempting to resolve. In July, they received additional capacity and today they boast a 2.5kVA power supply. This should help to improve the reliability of these services, although there are times that the issue does present itself. This however rarely happens, as the staff is always extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does make sure that the customer is fully satisfied with the products that they are ordering, prior to the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to arrive. This is largely influenced by which country the vendor is situated in, as there are delays due to international shipment times, along with the time taken for owner to send the products over. This then affects the speed at which they can process the orders, in addition to the amount of stock they have on hand. They are attempting to enhance their speed of service, in order to deal with increased demand and reduce the number of time it takes them to fill orders and dispatch them to their customers.
When we visited Brightpearl, that they had approximately fifty products on offer, which was significantly lower than some other online stores. It is also likely that they are experiencing higher demand than various other online stores, which could explain the difference in order volumes. However, despite this, these were still very prompt in their service, with one member of the team even greeting us as we entered the shop.
The staff provided excellent customer support, helping us to understand the many products that they sold, including their relative merits. We were even offered the chance to buy a few items to test out, although we’re able to not sample them all. There is no customer service contact number, so we were left with the friendly and helpful staff of Vape Shop Brightpearl to deal with. Once we had bought a few items from them to test out, we were then able to contact them to find out how fast they would deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to be determined by how fast we were willing to wait.
Because of the overwhelming number of orders that they are currently experiencing, they are now experiencing unprecedented degrees of traffic in their stores. In fact, they are still having problems with slow-moving delivery vans, which are causing significant delays operating. Due to this, they’re only processing orders under emergency conditions. They are also implementing further automation in order to increase efficiency and save their employees time. In the mean time, they’re happy to welcome back regular customers which have recently ordered from them, as long as they are making an extra purchase or two by way of “extras.”
Customer service is the number 1 issue that we always desire to see first when dealing with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we did not have to pay for another opinion or to contact other customers regarding our concerns. In fact, the complete process was handled entirely in a timely fashion.
Overall, we were extremely impressed with this company’s customer service and would recommend to anyone who’s currently experiencing problems with their order fulfillment. In the foreseeable future, we will continue to keep an eye on things like the electric tobacconists that are experiencing severe delays due to an influx of orders. We shall also continue steadily to monitor the electric marketplaces to be able to determine the quality vendors which are currently experiencing issues. In the end, it seems that many people are noticing that the quality of the merchandise in the electric marketplace has dramatically increased. Hopefully, this will continue to end up being true for the long term. However, we will continue steadily to monitor the situation since it evolves.